Support · Maintenance · Retainers
Ongoing IT support and maintenance
After a project goes live it still needs care. A monthly support plan gives you agreed hours for fixes, updates and small improvements, with a named contact who knows your systems.
What we offer
Six ways we can help
01
Application support
Fixes, updates and small changes to your software.
02
Database administration
Backups, maintenance, security patches and performance checks.
03
Report and dashboard support
Keep Power BI and SSRS reports accurate and running.
04
Cloud monitoring
Check health, costs and alerts for your cloud services.
05
Scheduled maintenance
Planned updates at agreed times to avoid disruption.
06
Advice on call
Ask questions as they come up, within your plan.
What you can expect
- Agreed monthly hours and response times
- A monthly summary of work done
- Systems kept up to date and documented
Questions
Is this 24/7 support?
No. Plans cover agreed working hours and response times, set out clearly in writing.
Can unused hours roll over?
This is agreed per plan and written into the agreement.